Credit packs and auto top-up

A credit pack adds 500 AI credits for $10, before tax. Packs are for a busy month. If you run out most months, moving up a plan gives you more credits every month for less.

Who can buy a pack

• Packs are available on Pro, Growth, and Scale. Lite doesn't offer packs; move up to Pro for more AI.
• The owner or an admin buys packs on the web.
• You can buy a pack during your free trial. It's charged right away.

Buy a pack

1. In Dave on the web, open Settings → Billing.
2. Choose Add 500 credits for $10. A window shows what the pack adds and how many requests to Dave you have left this month.
3. Review the amount, including any tax, and choose Pay.

The credits are added once the payment goes through. Billing then shows them as Credits from packs, under your monthly AI credits, with how many are left. If your card is declined, the pack waits in Settings → Billing until you pay it or cancel it.

How pack credits are used

• Dave uses this month's plan credits first, then pack credits, starting with the ones that expire soonest.
• Pack credits last 12 months from the day you buy them. They don't reset with your monthly refill.
• They stay with your business when you change plans. If you move down to Lite, you can still use the pack credits you have, but you can't buy more.

Auto top-up on Scale

Auto top-up buys a pack for you when your AI credits run out, so the AI doesn't pause. It's available on Scale and is off until you turn it on.

1. Open Settings → Billing → AI credits by person.
2. Turn on Auto top-up.
3. Set Most packs a month, from 1 to 10.
4. Choose Save.

How it works:

• When credits run out, Dave buys one pack ($10 for 500 credits) and charges your saved card. The owner gets an email.
• It buys at most one pack a day, and never more than the monthly limit you set.
• The request that ran out isn't retried on its own. Try it again once the pack has been added.
• If the card is declined, the top-up is cancelled and the owner gets an email. A declined top-up still counts toward the day's and month's limit.