Fix photo, file, or recording uploads

If a photo, video, file, or AI recording has not appeared, first check whether it is still uploading or processing.

Check the upload

1. Keep the original file or recording on the device until the upload is confirmed.
2. Check your internet connection and the business and project you selected.
3. In the mobile app, open Pending uploads if an item says Upload needs attention or remains waiting. Read its status and use the retry action if offered.
4. Return to the project’s logbook and clear filters to look for the finished item.

Avoid submitting the same item repeatedly while an upload is still pending. Do not uninstall the app or clear its local data to fix a pending upload; that could remove a local copy it still needs.

Check device access

If the camera, microphone, or photo picker cannot open, check the permissions for Dave in your device settings. A file stored in a cloud drive may need to download to your device before it can upload.

An AI note is still being written

Uploading the recording and preparing the note are separate steps. Look for its processing entry in the project’s logbook. If it remains stuck after a working connection is restored, contact support with the project, approximate recording time, and the status shown. Keep the pending item available for troubleshooting.